Shipping
At Gallery By The Bay, we understand that every piece of art carries an immeasurable value, transcending monetary worth. Each artwork embodies the spirit and passion of its creator, and as custodians of these priceless pieces, we take our responsibility to safely deliver them to their new homes very seriously.
Packaging
Our commitment to safeguarding the integrity of each artwork during transit begins with our meticulous packaging process. Every piece of artwork is enveloped in multiple layers of high-quality, impact-resistant bubble wrap. This provides a cushioned shield, protecting the artwork from any physical impacts that might occur during the shipping process. Each layer of bubble wrap is carefully applied and securely taped, ensuring that the piece is fully cocooned in a protective layer.
Shipping
Once the artwork is securely packaged, it is ready for shipping. We partner with the most reliable courier services across America, who have a proven track record in handling valuable and fragile items. Upon collection, the artwork is marked as a high-priority, fragile item, ensuring it is handled with the utmost care throughout its journey.
In addition to this, we may offer comprehensive tracking services on our shipments. This allows our customers to monitor the progress of their artwork as it makes its way to its new home. We can also offer a signature-on-delivery service, ensuring that the artwork is personally received by the intended recipient, and not left unattended.
Guarantee
From our gallery to your home, we ensure that every piece of art is treated with the respect and care it deserves, providing you with a seamless, worry-free experience. Art is meant to inspire, provoke thought, and bring joy, and at Gallery By The Bay, we believe the journey from artist to owner should be no different.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or (251) 929-2015.